1. Order Processing and Delivery:

Upon placing an order on our platform, our team will promptly process your request. We are committed to ensuring that your products are delivered to your specified address in a timely manner.

2. Delivery Charges:

The cost of delivering your order will be determined based on factors such as package weight, delivery destination, and contents. These charges will be calculated by our system and will be displayed during the checkout process. Please note that actual charges may vary depending on the precise weight of the package.

3. Cash on Delivery (COD) Charges:

For Cash on Delivery (COD) orders, additional charges may apply to cover the handling and processing of COD transactions.

4. Return to Origin (RTO) Charges:

In instances where a package cannot be successfully delivered and is consequently returned to our facility, RTO charges may be applicable. These charges cover the costs associated with the return process and will be deducted from any relevant refunds.

5. Estimated Delivery Timelines:

6. Notifications and Tracking:

Upon order confirmation, you will receive shipping notifications via email or SMS, depending on your provided contact information. These notifications will include a tracking link or code, allowing you to monitor the progress of your delivery in real-time. We encourage you to track your shipment regularly to stay updated on its status and estimated delivery time. For more details login to our website.

7. Weight Reconciliation:

Following the delivery, we will conduct an accurate weight reconciliation of the delivered package. Any necessary refunds or deductions will be based on this reconciliation and will be processed accordingly.

8. Changes to Policy:

Please note that our shipping policy may be subject to change from time to time. We reserve the right to update and modify our policies as needed. Any such changes will be reflected on this page, and we encourage you to review this policy periodically to stay informed.

9. Disputes and Arbitration:

Disputes arising from matters outlined in this shipping policy will be resolved through arbitration. The arbitration process will adhere to relevant legal provisions, and the designated place of arbitration will be communicated as necessary.

10. Refunds and Termination:

In the event of a reported lost package, applicable delivery charge refunds will be processed. Should our services be terminated, you can notify us to request a refund for any unused miles. Refunds will be issued through means such as Cheque or Demand Draft to the address specified in your account closure request.