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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Shipping methods used by cartibuy.sa and its sellers are most as follows: UPS FEDEX USPS

Can I Ship Internationally?

Yes. Only if the buyer is from overseas.

How Long Will It Take To Get My Package?

The packages are sold by individual sellers or brands, so have their own dedicated shipping services that they choose to mail or ship products and items. Please check the shipping details on the product pages of each seller to get a more specific timeline on package delivery.

PAYMENT

What Payment Methods Are Accepted?

We accept all major Credit Cards, Debit Cards and you can also process your payments through Paypal.

How safe is purchasing online?

Our payments gateway is secured and is through stripe is a leading industry online business payment processes. Stripe is secured and trusted by major brands in the world.

ORDERS & RETURNS

How do I place an Order?

You can place and order on our website and add a product to your cart and place the order.

How Can I Cancel Or Change My Order?

You can contact the seller first and then contact the cartibuy.sa sellers teams to cancel or change the order within 3 hours of placing the order. However, some sellers deliver fast so make sure that you contact the seller as quickly as possible to either cancel or change the order.

Do I need an account to place an order?

Yes, to experience the full benefit of the site it is recommended to create and account to place an order.

How Do I Track My Order?

On the order page, search for your order page and click on "TRACK MY ORDER"

How Can I Return a Product?

Create a return request on your buyers dashboard, the sellers will respond to your request, and if the seller is unresponsive, we will intervene and take action on your behave. We aspect all our sellers to be active and responsive within 24 hours of any queries submitted by the seller to provide the buyers (customers) with the best possible customer service and satisfaction.

We’re Here to Help !

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