Cartibuy allow the cancellation of any product purchased under the following circumstances:

If Your Order Has Not Yet Shipped (Cancellation Available)

1. Log in to Your Account

Visit the Cartibuy website and sign in to your Cartibuy Account.

2. Access “My Orders”

From your account dashboard, click on the “My Orders” section. This area lists all your recent orders and their current status.

3. Check Order Status

Locate the order you wish to cancel and confirm that its status is “Not Yet Shipped.”

4. Initiate Cancellation

If the order has not been shipped, you will see a “Cancel Order” button or option. Click on this button.

5. Confirm Your Cancellation

Follow the on-screen prompts to confirm that you want to cancel the order. You may be asked to verify your decision.

6. Receive Confirmation

Once confirmed, you will receive an email notification or an on-screen confirmation that your order has been canceled successfully.

If Your Order Has Already Shipped (Return Process Required)

1. Wait for Delivery

If your order has already been marked as shipped, the cancellation option will not be available. In this case, wait for the product to arrive at your delivery address.

2. Log in to Your Account

After receiving the product, sign in to your Cartibuy Account.

3. Access “My Orders”

Navigate to the “My Orders” section on your account dashboard.

4. Find Your Order

Locate the specific order you wish to return. Since the product is already shipped, you won’t see a cancellation option.

5. Initiate a Return

Select the “Return” option for that order. This will begin the return process. Follow any on-screen instructions provided, which may include:
Packaging the product in its original condition (ensure it is unused, with original packaging and tags intact).
Printing any return shipping labels if provided, or following additional return instructions.

6. Send the Product Back

Ship the product back to the address provided in the return instructions.

7. Receive Refund or Exchange

Once the return is received and inspected, you will be notified about your refund or exchange, as per the seller’s return policy.

Additional Tips:

Review Seller Policies: Always review the individual seller’s return policy on the product page before making a purchase, so you’re clear on the terms.
Keep Documentation: Save any confirmation emails or screenshots during the cancellation/return process for your records.
Need Help? If you encounter any issues during the process, contact Cartibuy customer support through your account page for further assistance.

By following these clear steps, you can easily manage your order cancellations and returns on Cartibuy. Enjoy a hassle-free shopping experience knowing you have control over your orders.

رسالة ترحيب للعملاء

دعوة لجميع البائعين